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Refund & Cancellation Policy

Last updated: 27 September 2026

MyFinanceLens sells digital subscriptions only. There is nothing to ship and nothing to return, so this policy explains cancellations and money-back situations.

1. Cancelling your subscription

  • You can cancel any time from Billing inside your account, or by emailing us.
  • Cancellation stops future renewals. Premium features stay available until the end of the period you have already paid for; there is no partial-period charge afterwards.
  • Your data is not deleted when you cancel — the account simply returns to the free plan.

2. Refund window

  • New subscriptions: if you are not satisfied, request a refund within 7 days of the first payment. We will deduct applicable taxes and a pro-rata charge for Premium usage up to the date of your request, then refund the remaining eligible amount.
  • Accidental renewals: if an annual or monthly renewal was charged by mistake, tell us within 7 days of the charge. We will deduct applicable taxes and a pro-rata charge for usage up to the date of your request, then refund the remaining eligible amount.
  • Duplicate or failed charges: refunded in full whenever they occur, as soon as we confirm the duplicate.
  • Service failure: if a paid feature is unavailable for a prolonged period due to a fault on our side, we will issue a pro-rata refund or credit.

3. When refunds are not given

  • Requests made after the 7-day window for a period that has already been used.
  • Accounts suspended or closed for breaching our Terms & Conditions.
  • Dissatisfaction with outcomes of your own financial decisions, which the app does not advise on.

4. How to request a refund

Email support@myfinancelens.com from the address registered on your account with the subject "Refund request", and include the payment date and amount.

5. Processing time

  • We acknowledge and decide on every request within 2 business days.
  • After applicable taxes and usage charges are deducted, the remaining approved refund is sent back to the original payment method and is normally processed within 5–7 business days.
  • Your bank or card issuer may take a few additional days to show the credit on your statement.
  • Refunds are made in Indian Rupees and cannot exceed the amount actually charged.

6. Contact

My Finance Lens. Email: support@myfinancelens.com.